Executive Summary
Kenya’s insurance sector is undergoing significant transformation driven by legislative reform, digital innovation, and inclusive insurance models. With insurance penetration still below 3%, there is a major market gap. The newly enacted Insurance Professionals Act, 2024 mandates higher professional standards and continuing training, while the market shows fast growth in microinsurance, cyber insurance, and insurtech. The brokerage opportunity lies in offering simplified, bundled, and tech-integrated solutions to underserved and emerging-risk markets.
Introduction & Background
Despite Kenya’s status as an East African financial hub, insurance uptake remains low (2.9% of GDP). Structural challenges include lack of trust, limited public education, high informal sector presence, and complex products. Recent reforms aim to change this. The Insurance Professionals Act (2024), AML Compliance Laws, and IRA sandbox framework indicate a more transparent, professional, and innovation-friendly environment, presenting a timely entry point for investors and brokers.
Data and Analysis
Insurance Penetration
- Penetration rate: 2.9% of GDP (2024); far below African average (4.5%).
- Licensed professionals: 14,560 agents (IRA, 2024).
- Growth projections: Compound Annual Growth Rate (CAGR) of 6–8% over the next five years, especially in microinsurance and cyber risk products.
Sector Trends
Microinsurance: Mobile-based covers for health, funeral, crop; High-volume, low-cost model for informal market
Digital Aggregators: Platforms like PesaBazaar, CompareGuru; Scalable client onboarding, cross-sell potential
Cyber Insurance: Low uptake, but rising demand in fintech; First-mover advantage in SME sector
RegTech/Insurtech: Digital KYC, fraud detection, AI underwriting; Cuts admin costs, enhances compliance
Legislation
- Mandatory CPD for agents and brokers (Insurance Professionals Act, 2024).
- License renewal tied to training & ethics compliance (monitored by IIK & IRA).
- The Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF) laws now cover insurers and intermediaries.
Key Findings
- Mobile-first and API-driven insurance delivery is key to scale.
- New growth verticals: Cyber insurance, ESG-linked covers, and parametric crop insurance show breakout potential.
- Professionalization boosts trust: New CPD rules will weed out underqualified intermediaries and raise consumer confidence.
- Embedded insurance is the future: Opportunities exist to bundle insurance into mobile loans, rideshare apps, and e-commerce.
Recent developments highlighted in the Business Daily reveal that the compliance burden for insurance professionals in Kenya is increasing, following the enactment of the Insurance Professionals Act, 2024. The new law introduces mandatory Continuing Professional Development (CPD), requiring brokers, agents, and adjusters to undertake annual training to maintain their licenses. CPD aims to elevate professional competency, ethical standards, and customer trust across the industry.
Key bodies introduced under the Act include:
- Insurance Institute of Kenya (IIK) – charged with overseeing CPD programs and maintaining industry standards.
- Insurance Professionals Examinations Board and Registration Committee – responsible for credentialing, tracking CPD hours, and enforcing conduct codes.
Failure to comply with CPD obligations could result in non-renewal of licenses, reinforcing the seriousness of professional accountability. This mirrors global best practices and aligns Kenya’s insurance industry with that of other regulated professions.
Additionally, a related commentary by Ruth Njoroge (Business Daily), underlines the critical need for insurance to become more inclusive and accessible. She stresses that insurance should be embedded into everyday financial services, especially through models like bancassurance, to improve penetration and build resilience among Kenyan households.
Recommendations
- Invest in Innovation and Partnerships: Back insurtech startups, digital aggregators, and regional brokerages to tap into scalable and tech-driven insurance solutions.
- Expand into Underserved Markets: Focus on microinsurance for MSMEs, rural populations, and gig workers to grow penetration and impact.
- Embrace ESG and Compliance Opportunities: Develop climate-smart and ESG-aligned insurance products while ensuring CPD compliance through certified training.
- Digitize Service Delivery: Prioritize digital onboarding, use AI and RegTech tools to streamline claims, reduce fraud, and improve user experience.
- Enhance Customer Engagement and Education: Differentiate through multilingual, visual, and simplified policy communications to build trust and awareness.
References
- Insurance Regulatory Authority (IRA), 2024–2025 Bulletins
- Insurance Professionals Act, 2024
- AIBK 55th Anniversary Reports, Daily Nation (June 2025)
- “Ruto signs AML & Insurance Bills into Law” – Business Daily, June 17, 2025
- “Compliance burden for insurance professionals on mandatory training” – Business Daily