Executive Summary
Kenya has made remarkable progress toward expanding electricity access, yet the “last-mile” challenge remains acute in rural and remote counties. According to the International Energy Agency (IEA), electricity access in Kenya rose from about 37 % in 2013 to approximately 79 % in 2023. At the same time, data from the World Bank indicates rural access stands at around 67.9% in 2023. This means roughly one in three rural households still lacks grid electricity access, highlighting considerable scope for off-grid and solar home system (SHS) solutions.
This report explores the barriers to solar adoption in rural Kenya, assesses the effectiveness of pay-as-you-go (PAYG) solar models, examines required post-installation support, and proposes two innovative solution concepts: a Solar Ambassador Franchise Model and a Solar for Productive Use model aimed at small businesses.
What Percentage of Rural Households Still Lack Electricity Access in Target Counties?
National-level indicators show that rural electrification remains incomplete.
As noted, rural-access rates are estimated at about 67.9 % (World Bank). Other data show rural access increased from about 7.2% in 2010 to 68.2% in 2021 in Kenya. This leaves around 30–35% of rural households without reliable electricity access.
In many target counties especially in remote areas, access is far lower. For example, a survey by Afrobarometer found that only about one-third (35 %) of rural respondents reported reliable electricity from the national grid.
Given this context, the “last-mile” rural households in off-grid or weak-grid counties often remain unserved or underserved.
Key takeaway: Even with strong national progress, a substantial minority of rural households, roughly one in three, still lack adequate electricity and therefore represent a significant opportunity for solar intervention.
What Are the Barriers to Solar Adoption? (Cost, Awareness, Maintenance, Trust)
Research in Kenya and across sub-Saharan Africa identifies a range of barriers to solar adoption.
a) Upfront cost and financing barriers
The PAYG model addresses this, but credit risk, financing infrastructure and affordability remain issues. A review found that in Kenya “credit risk is a major concern for solar firms as well as financiers which makes payment models notably challenging.”
Microfinance loans carry high interest rates and demand collateral that many lack. Women and youth face extra financial exclusion due to ownership, cultural, and credit history barriers.
b) Awareness, trust and product quality
Limited awareness about technology benefits, operation and maintenance leads to hesitation. Mahadevan’s 2022 study highlights the importance of information constraints as a barrier to adoption.
c) Maintenance, after-sales support and reliability
Technical issues like system failures, battery maintenance, or seasonal performance can negatively impact adoption and sustainability. For example, many SHS systems in rural Africa face performance issues linked to user training or product quality. Battery degradation and expensive replacements undermine confidence in long-term solar reliability.
d) Infrastructure and grid connectivity dynamics
In some rural zones, households may delay solar adoption if grid-connection is expected soon, or else find solar investment less attractive when standing grid connection is within reach. A study noted that households farther from grid were more likely to adopt solar.
How effective are pay-as-you-go (PAYG) solar models?
The PAYG or “rent-to-own” solar home system model has gained traction in Kenya as a means to overcome upfront cost barriers and improve affordability. The United Nations Framework Convention on Climate Change (UNFCCC) describes the PAYG model in Kenya as enabling off-grid customers to pay in small instalments via mobile payments and remote system management (e.g., remote deactivation upon non-payment).
In Kenya, sector data indicate the off-grid market is expanding and largely driven by PAYG models. For example, CleanEnergy4Africa reports that 58 % of solar energy kit sales in 2023 were via cash and PAYG systems.
Effectiveness insights:
- Increased access: PAYG frees households from large upfront payments and links payment to usage, thus accelerating adoption.
- Affordability: Smaller instalments via mobile payments reduce financial burden.
- Product uptake: The scalability of PAYG has been demonstrated in Kenya’s off-grid solar market.
- Challenges remain: sustaining payments, financing barriers, ensuring product reliability, developing maintenance networks, avoiding drop-off after the payment term, poor mobile coverage also limits access in remote high-need areas.
What Post-Installation Support Do Users Need?
Post-installation support is crucial for long-term performance, user satisfaction, and system sustainability. Key support needs include:
- Maintenance services and spare parts availability: Systems need periodic maintenance, battery servicing, replacement of lamps or components, and user-friendly channels for support.
- Customer training and behavioral change support: Users need training on how to operate, maintain, monitor and make optimal use of systems (e.g., managing usage, battery life).
- Monitoring and remote system management: In PAYG models, providers may remotely monitor system performance, manage payments, and troubleshoot faults. This reduces downtime and builds trust.
- Warranty and service-contract frameworks: Robust warranty terms, local servicing networks, and transparent contractual terms build trust and encourage uptake. Companies should offer regional repair centers and affordable battery replacement or trade-in programs to ensure long-term system reliability.
- User financing support and digital payments: Continued encouragement of mobile payments, flexible repayment schedules, and support for users who may face livelihood shocks, helps to maintain payment discipline and system use.
- Customer feedback and upgrade pathways: Systems and business models should include pathways for upgrades (e.g., adding productive-use appliances), and mechanisms for user feedback and service improvement.
Innovative Solution Concepts
1. Solar Ambassadors Franchise Model
Objective: Empower local entrepreneurs as solar advisors/installers, build local servicing capacity, and improve last-mile reach and support.
Key elements:
- Training and accreditation: Select and train local entrepreneurs (Solar Ambassadors) in target rural counties. Equip them with technical skills (installation/maintenance), financing literacy, and local marketing capability.
- Franchise network: Build a franchised network of Solar Ambassadors providing standardized solar home systems + after-sales support under a recognized brand.
- Financing facilitation: Offer micro-financing or PAYG options bundled with installation, through partnerships with banks/fintechs.
- Community-based maintenance services: Solar Ambassadors provide periodic maintenance contracts and local spare-parts logistics, reducing downtime and building trust.
- Lowers cost barrier via financing and PAYG
- Builds trust through local presence and maintenance
- Ensures post-installation support via local servicing network
Contribution to barriers:
2. Solar for Productive Use
Objective: Extend solar deployment beyond lighting/home use to small productive enterprises (salons, shops, irrigation pumps) to generate revenue and accelerate pay-back, thus increasing business value and economic resilience.
Key elements:
- Target small businesses: Identify micro-businesses in rural centers whose energy costs are high (generators, kerosene) and package solar systems that power business activities.
- ROI demonstration: Provide case studies of savings (reduced generator costs), increased business hours and productivity.
- Bundle business training: Offer training in business operations, digital payments, and energy-efficient appliances.
- Financing partnerships: Develop business-loan models with local banks or MFIs (Microfinance Institutions), or donor funded SME programmes to subsidize initial investment.
Why this matters: When solar enables business income rather than only household lighting, the pay-back is stronger, credit risk is lower and adoption faster.
Recommendations For Practitioners and Policymakers
- Promote PAYG financing and micro-loans: Encourage policy incentives, tax/financing support for PAYG solar providers, especially in rural target counties.
- Support local servicing networks: Invest in training programmes to build local installer & maintenance capacity (Solar Ambassadors), include maintenance contracts in business models.
- Focus on productive use applications: Develop solar business-use packages for micro-enterprises to speed adoption, improve ROI and empower rural economies.
- Ensure stakeholder coordination: Government (through County Energy Planning), private sector (solar firms, fintechs), finance institutions and NGOs must collaborate to align incentives, standardize quality and build support systems.
- Monitor and evaluate pilots rigorously: Collect data from pilot counties on uptake, repayment, system performance, user satisfaction and business outcomes to refine models before scaling.
- Leverage policy and regulatory frameworks: Align with Kenya’s national goals for energy access and clean-energy deployment, and target incentives in off-grid solar and last-mile connectivity zones.
By adopting a holistic approach combining financing innovation, local servicing ecosystems, and productive-use business models, Kenya can leap-frog last-mile electrification, deliver low-carbon outcomes, and catalyze rural economic transformation.
References
- World Bank, Access to electricity, rural (% of rural population) – Kenya. Trading Economics+1
- IEA, Kenya nears universal electricity access by 2030. energymonitor.ai
- UNFCCC, Pay-As-You-Go solar technology: a key to unlocking energy access. UNFCCC
- CleanEnergy4Africa, Kenya’s off-grid energy revolution. Clean Energy 4 Africa
- Adwek G. et al., “The solar energy access in Kenya: a review focusing on Pay-As-You-Go solar home system,” 2020. IDEAS/RePEc
- Kenya: Access to Electricity by Constituency - Stats Kenya Statskenya
- Afrobarometer
- Household Solar Adoption in Low- and Middle-Income Countries EfD Initiative
- Assets power solar and battery uptake in Kenya ScienceDirect